Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how Van Brands Inc, operating nibxo.com as Nibxo (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, place an order, or contact us.

1. Who is responsible for your information

Van Brands Inc
7288 Hanover Green Dr Ste A
Mechanicsville, VA 23111
United States

Email: service@nibxo.com
Telephone: +86 15779278101

For a privacy request, email us with “Privacy Request” in the subject line.

2. Information we collect

Depending on how you use our store, we may collect:

• Contact and order details, such as your name, billing and delivery addresses, email address, telephone number, items ordered, order number, and purchase history.
• Payment-related information, such as payment method, payment status, transaction reference, and information needed for refunds or disputes. Payment card details are handled by the payment providers available at checkout.
• Customer service information, including messages, sizing questions, return or exchange requests, and information you provide to resolve a problem.
• Device and activity information, such as IP address, browser and device details, pages viewed, referral information, and interactions with products, carts, and checkout, collected through cookies and similar technologies where enabled.
• Marketing and privacy preferences, including email subscription status and your cookie or advertising choices.

We receive this information from you, your device, our storefront, and the service providers that help process payments, fulfill orders, and operate the site.

3. How and why we use information

We use personal information to process payments and orders; ship items; handle returns, exchanges, and refunds; provide customer service; operate and secure the website; prevent fraud; send order messages; understand and improve our store; and meet legal, tax, and accounting obligations.

Where permitted, we may also send marketing emails, measure advertising performance, and show relevant ads. We use consent for optional cookies and marketing where consent is required. Where EU or UK data protection law applies, other legal bases may include performing our contract with you, complying with legal obligations, and our legitimate interests in security, fraud prevention, and improving our services where those interests are not overridden by your rights. You may withdraw consent at any time without affecting processing already carried out lawfully.

4. Cookies, analytics, and advertising

Necessary cookies and similar technologies help the website and checkout work. We may also use optional analytics and advertising technologies, including Google Analytics or Google Ads tags, Meta Pixel, TikTok Pixel, and email-marketing tools, where enabled. These tools may collect information about visits, product views, cart activity, purchases, and interactions with our marketing.

Where required, we use optional analytics and advertising technologies only after you make the relevant choice. You can change your choices through the cookie or privacy settings on our website. Some disclosures of online activity to advertising partners may count as a “sale” or “sharing” for targeted advertising under certain privacy laws. See Your Privacy Choices for ways to control these uses.

5. Who receives information

We share information as needed with service providers and partners that support the purposes described above. These may include SHOPLINE as our storefront provider; card processors and PayPal; shipping, customs, and return partners; customer support, email, analytics, and advertising providers; and professional advisers or authorities where required by law or needed to protect rights and prevent fraud.

We do not publish your order details for other customers to see. Our partners process information under their own notices or agreements where applicable.

6. International processing

Nibxo is operated by a United States company and ships orders from China to customers internationally. Your information may be processed in the United States, China, and other countries where our service providers operate. Where applicable law requires safeguards for international transfers, we use the required contractual or other lawful measures. You may contact us for information about safeguards relevant to your data.

7. How long we keep information

We keep information for as long as needed to fulfill orders, support customers, resolve disputes, prevent fraud, and meet legal, tax, or accounting requirements. Retention periods vary by the type of information and the purpose. When information is no longer needed, we delete or anonymize it unless the law requires us to keep it.

8. Your rights and choices

Depending on where you live, you may have the right to request access to, correction or deletion of, or a copy of your personal information; to restrict or object to certain processing; to withdraw consent; or to opt out of certain advertising-related disclosures. You may also have the right to complain to a relevant privacy authority.

You can unsubscribe from marketing emails using the link in an email. You can change cookie and advertising preferences through the controls on our site. To make a privacy request, email service@nibxo.com. We may ask for information reasonably needed to verify your request and will respond within the time required by applicable law. We will not discriminate against you for exercising applicable privacy rights.

9. Security and other websites

We use reasonable measures to protect personal information, although no online system can be guaranteed completely secure. Our site may link to other websites or payment services that have their own privacy notices.

10. Changes to this policy

We may update this policy as our services or legal requirements change. We will post the revised policy with a new “Last updated” date.

For questions, contact service@nibxo.com.