Frequently Asked Questions

Where do you ship?

We ship from China to the destinations available at checkout. If you cannot select your destination at checkout, contact service@nibxo.com before ordering.

How much is shipping?

Standard Shipping is free when the merchandise total is USD $69.98 or more. For orders below USD $69.98, Standard Shipping is USD $5.99 per order. Express Shipping is USD $11.98 per order regardless of whether the order qualifies for free Standard Shipping.

When will my order arrive?

Order preparation usually takes 1–3 business days after you place your order. Standard Shipping then usually takes 7–15 business days, for a combined estimate of 8–18 business days. We do not offer a fixed Express Shipping transit estimate or guarantee delivery by a specific date. Transit time varies by destination and carrier.

Will I have to pay import duties or taxes on delivery?

We are responsible for applicable import duties and taxes for your order. If a carrier asks you to pay an import charge to receive your package, contact service@nibxo.com before paying it so we can investigate.

Can I return clothing that does not fit or if I change my mind?

Yes. Contact us within 30 calendar days after delivery to request a return. For a size or change-of-mind return, you pay the cost of shipping the item back to our Shenzhen return address. See our Return & Exchange Policy for instructions and refund details.

Can I exchange an item?

Yes, subject to availability. Contact us within 30 calendar days after delivery. For a size or change-of-mind exchange, you pay the return shipping and the shipping cost of the replacement item. We will tell you the replacement shipping charge before you agree to the exchange.

What if my item is damaged, faulty, or different from what I ordered?

Contact service@nibxo.com with your order number and a description of the problem. Photos can help but are not required to contact us. We will provide an appropriate remedy and cover necessary return or replacement shipping where applicable law requires it. The 30-day voluntary return window does not limit rights you have for faulty or incorrect goods.

Can I change or cancel an order?

Email service@nibxo.com as soon as possible with your order number. We will try to help before dispatch. Once your order has shipped, our Return & Exchange Policy applies, along with any rights you have under applicable law.

How can I contact customer service?

Email service@nibxo.com or call +86 15779278101. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM China Standard Time (UTC+8). You can send an online inquiry or email at any time.