Contact Us

We're here to help with product questions, sizing, orders, delivery, returns, exchanges, and privacy requests.

Email: service@nibxo.com
Telephone: +86 15779278101
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM China Standard Time (UTC+8)
Online inquiries and email: You may send a message at any time; we review messages during customer service hours.

Business address
Van Brands Inc
7288 Hanover Green Dr Ste A
Mechanicsville, VA 23111
United States

For order support, include your order number and the email address used at checkout. Please do not email your full payment card number or security code.

For a return or exchange, contact us before sending an item. Our return location is in Shenzhen, China; see our Return & Exchange Policy for the full address and instructions.